We have to believe we will succeed in our campaign to save the Phoenix Cinema. We need to be confident in our approach and have faith in our actions.
“What will happen to the money if you are not successful?” is being asked with increasing frequency.
It is easy to answer “Oh I am sure we’ll succeed” but that, whilst confident and bullish, doesn’t answer the question. In order to be responsible to all our donors, we have to consider the possibility of needing to refund payments, in order to give people confidence in financial integrity. It is our intention to refund as much as possible within the constraints of the various platforms. For example both Kickstarter and PayPal charge fees so all refunds would be less any fee charged.
The answer to our refund policy varies depending on how we receive the contribution.
If donating via our bank account –
We ask anyone paying directly into our bank account to email us all the details of their contribution – date/amount/contact details. Another option is to include your contact details in message to Payee section of the bank transfer.
If donating via the Credit Union –
We ask anyone paying directly into our Credit Union account to email us all the details of their contribution – date/amount/contact details.
If donating via PayPal –
Each individual payment into our PayPal account is reversable, there is a refund option available. Currently all contributions made via our website donate button are landing into our PayPal account.
If donating in cash –
If it is a Euro or two into a collecting bucket, the money would be held for a similar cause on the peninsula. We ask anyone paying a sizeable amount in cash to email us the details of their contribution – date/amount/contact details. We will have a cash book record of the payment that we can match with the email.
Our GDPR compliance time line – we will delete all information on after 12 months